We are looking for a Helpdesk Advisor for an international leader in the field of medical and safety technology. Main task is to solve day to day IT incidences, perform password resets and provide our customer's employees with technical solutions. This is an opportunity to create and be part of an international team

French Helpdesk Advisor (m/f) 0316I

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  • Take incoming user requests from employees (via telephone, email, voicemail, chat)
  • Log call details onto case management systems and provide response and resolution within SLA to customer
  • Incident / Request Ownership
  • Solve technical requests/ incidents
  • Maintain knowledge and expertise associated with Blackberry-, Android-, iPhone and Windows Devices, MS Office, SAP, Print-Queue / Print Driver and many others
  • Follow progress / close service requests to a satisfactory conclusion on call management system
  • Proactively update customers with status and resolution progress
  • Monitor / progress all open queries in queue
  • Escalate potential service issues to correct responsible level
  • Ensure contractual SLA is maintained
  • Achieve an excellent customer satisfaction level

What we offer
  • Full time and Obra y Servicio contract 39hrs/week  
  • Schedule: Monday - Friday from 10.00  to 19.00 (rotating)
  • Stable contract and position
  • Attractive work environment
  • Opportunity to be a part of an international and multinational company
  • Real opportunity to grow within the company
  • Relocation help
  • Office location in the center of Barcelona
  • Fully paid training

  • French native speaker 
  • Fluent English 
  • Excellent customer care skills
  • Good IT knowledge 
  • Microsoft Windows environment literate
  • 1 year in a customer service environment, preferably technical support
  • Excellent customer care knowledge and awareness
  • Team player
  • Responsible and independent work habit
  • Flexibility with the rotating working hours
  • The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation



Avda. Diagonal 197, 12ª planta
08018 Barcelona
Telefon +34 93 4005 000
E-mail se.letyblles@sretiurceR_RH

Jetzt bewerben

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