Due to the successful partnership between SELLBYTEL and with one of the leading IT companies in the world we are currently looking for:

Customer Service Advisor (m/f) – Russian and German 1116AM

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Responsibilities:

 
  • Collaborating with partners and customers to lead the vendor team to timely issue resolution, as appropriate for the impact and importance of the issue, coordinating resolution, communication, and always closing the loop with the original requestor and other concerned parties picked up along the way;
  • Identifying opportunities to streamline, automating and outsourcing segments of the customer support cycle, only in ways that will measurably improve the customer experience;
  • Monitoring and Managing Feedback - ensuring feedback loop into training / communication / quality / Regional Operations teams;
  • Commiting Management Support - Month and Quarter ends report;
  • Being responsible for monitoring case aging and handoffs (within and between vendors).


Our profile of preference:
 
  • Fluency in English;
  • Fluency in Russian and German;
  • BA/MA degree;
  • 3 - 5 years of Customer Service experience;
  • Good MS Excel skills;
  • Knowledge of Visio and Power Point;
  • Good communication and interpersonal skills;
  • Good negotiation and customer managing skills;
  • Problem solving and decision making skills;
  • Team player attitude.


What we offer:
 
  • Possibility to participate in a growing project;
  • Full time position;
  • Excellent work environment;
  • Young and Dynamic team;
  • Work place: Krakow.

 

 

SELLBYTEL Group GmbH
ul. Powstańców Wielkopolskich 13E
30-70 Krakow
Phone +48 12 321 2530
E-mail ed.letyblles@ekniL.ailimE

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