SELLBYTEL is one of the leading global service providers for Sales Outsourcing Solutions with over 8,000 employees at 27 locations in Europe, Africa, Americas and Asia

Due to our successful business expansion with the biggest worldwide IT Networking Company, we are looking for a highly motivated individual

Customer Service Advisor (m/f) – Russian and German 1116AM

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Your main tasks
 
  • Collaborating with partners and customers to lead the vendor team to timely issue resolution, as appropriate for the impact and importance of the issue, coordinating resolution, communication, and always closing the loop with the original requestor and other concerned parties picked up along the way
  • Identifying opportunities to streamline, automating and outsourcing segments of the customer support cycle, only in ways that will measurably improve the customer experience
  • Monitoring and Managing Feedback - ensuring feedback loop into training / communication / quality / Regional Operations teams
  • Commiting Management Support - Month and Quarter ends report
  • Being responsible for monitoring case aging and handoffs (within and between vendors)


Our profile of preference
 
  • Fluency in English
  • Fluency in Russian and German
  • BA/MA degree
  • 3 - 5 years of Customer Service experience
  • Good MS Excel skills
  • Knowledge of Visio and Power Point
  • Good communication and interpersonal skills
  • Good negotiation and customer managing skills
  • Problem solving and decision making skills
  • Team player attitude


What we offer
 
  • Possibility to participate in a growing project
  • Full time position
  • Excellent work environment
  • Young and dynamic team
  • Work place: Krakow

 

 

SELLBYTEL Group GmbH
ul. Powstańców Wielkopolskich 13E
30-70 Krakow
Phone +48 12 321 2530
E-mail ed.letyblles@ekniL.ailimE

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