This position involves resolving technical and usage doubts or issues of consumer costumers that are using technological devices.

Spanish Technical Support Advisor with Italian (m/f) 0917E

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Responsibilities
  • Support our Client products through email, phone and chat channels
  • Maintain client relationships through product support
  • Respond to incoming calls, email and from end users
  • Manage effectively all incoming incidents in a customer service environment and through a ticketing tool
  • Gather information from customers and advise on our Client policies.

We offer
  • Full-time (39 hours/week) and long-term contract
  • Rotating shift: Mon - Fri 09:00 - 21:00; Sat 09:00 - 18:00 and Sun 10:00 - 18:00
  • Opportunity to join an international team

Requirements
  • High/native level of Spanish and Italian
  • Fluent English
  • Familiarity/aptitude with networks (Proxy Settings, Routers, Internet Modems, Ethernet), Android Operating Systems and Online Apps
  • Proficient PC skills
  • Team player
  • Quick learner
  • Excellent communication skills (ability to communicate technical issues in non-technical terms)
  • Ability to operate in high pressure situations

Preferred Qualifications
  • Six months or more experience in front-line technical customer service role preferred
  • Associate's Degree preferred or equivalent job experience preferred
  • Familiar with ticketing systems is preferred but not necessary
  • Excellent written and verbal communication skills

  • The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation

 

 

SELLBYTEL Group S.A.
Avda. Diagonal 197, 12ª planta
08018 Barcelona
Phone +34 93 4005 000
E-mail se.letyblles@sretiurceR_RH

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