You will have to solve technical and usage doubts or issues of consumer costumers that are using our system laptops and wearable products and/or services related to their usage, such as our System for smartphones or tablets.

Italian Technical Solutions Consultant with Spanish (m/f) 1017B

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  • Support our system laptops and wearable products through email, phone and chat channels
  • Respond to incoming calls, email and from end users
  • Manage effectively all incoming incidents in a customer service environment and through a ticketing tool
  • Gather information from customers and advise on our client policies

We offer
  • Full-time (39 hours/week) and long-term contract
  • Rotating shift: Mon - Fri 09:00 - 21:00; Sat 9.00-18.00; Sun Off
  • Opportunity to join an international team

  • Italian native speaker
  • Fluent Spanish and English
  • Familiarity/aptitude with networks (Proxy Settings, Routers, Internet Modems, Ethernet)
  • Proficient PC skills
  • Team player
  • Quick learner
  • Excellent communication skills (ability to communicate technical issues in non technical terms)
  • Ability to operate in high pressure situations
  • Keen sense of technical curiosity

Preferred Qualifications
  • Six months or more experience in front-line technical customer service role preferred
  • Associate's Degree preferred or equivalent job experience preferred
  • Familiar with ticketing systems is preferred but not necessary
  • Excellent written and verbal communication skills

  • The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation



Avda. Diagonal 197, 12ª planta
08018 Barcelona
Phone +34 93 4005 000
E-mail se.letyblles@sretiurceR_RH


Location on Flickr