“Technical know-how paired with a great deal of communication skills: that’s exactly what we need!“
This is how you could describe the task of our client, a multinational Enterprise Software company. The client looks for the perfect support employees for their customer support. The expansion follows for the location in Moenchengladbach.
Multinational enterprise software company
Sound commercial education and top experience in the IT field – these are the client’s requirements regarding the new employees. These must be able to competently solve complex IT and commercial queries – in a charming way!
The exact selection criteria: excellent commercial understanding, broad IT know-how, strong communicator. Superb complaint management is also decisive.
The biggest challenge, however, is to win over the top-trained IT specialists for the premium support.
3 applicant days, 6 weeks, 15 new employees – that is the impressive result of our recruitment phase.
Our proactivity and targeted employee motivation eventually guarantees an outstanding service level for the client – especially through reduced waiting times and higher availability – and at the same time enhanced client and employee satisfaction.
Successful recruitment of support employees.
To sum up.
The results of our precise preselection? Clearly shortened training times, optimized availability and top customer satisfaction.
“It makes me really proud every single time I see how pleased the client is with our exact, efficient candidate selection!”
Pascal. Recruiter, Nuremberg.