Support by HELPBYCOM
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24 / 7 IT- Support.
Perfect down to the last bit.

Workstations
Fact 1
Resolved enquiries
Fact 2

Our goal for you: Perfection in IT service desk management.
We provide professional support solutions from individual user support to complete IT management solutions.
The highest quality with a human factor made transparent.
HELPBYCOM sets the standard high and above others by offering access and services around the clock. 24 hours a day, 365 days a year. On site or remote – in 45 languages. Bringing successful solutions for our clients for 25 years.

From demand to success – we connect your IT to our expertise. We deliver a customer experience that leaves an impression – one contact at a time.

Our experience: 25 years

Benefit from 25 years of know-how in supplying user support for your customers. With an industry focus on managed-service solutions for International clients and IT service providers we bring solutions for your daily challenge.

Our technical specialty: service

Our team of professional IT specialists is carefully selected through a multiphase procedure. We ensure not only high level technological specialist knowledge but we also put an emphasis on service orientation and social skills to amaze your customer with each call.  Your success is our success. 

Our knowledge: always up to date

Our detailed industry knowledge and insight are our top qualifications. Innovative processes and knowledge management tools raise the resolution rate and quality of enquiries at first contact – sustainably.Furthermore, we continuously optimize the processes to further reduce the average processing time. This leads to increased customer satisfaction and motivation within our specialist team. Lasting customer satisfaction at first contact and long term reduction of cost are our goals. We offer highly responsive technological customer solutions for our innovative clients.

Our service and technical expertise: certified

We regularly and continuously certify projects in accordance with internationally recognized service standards, such as ITIL V3, ISO 9001:2000 and COPC. The benefits for your company – higher resolution rates, shorter processing times and increased quality.

contact image Markus Sixt 2016 220x110

Would you like to know more? Contact me.

Markus Sixt
Managing Director HELPBYCOM

Phone +49 911 9339 3512

Send request

Always perfect: 24 / 7 IT support by HELPBYCOM.

Your added value: experience, engagement & growth.

At HELPBYCOM we assure your customers happiness through constant trainings, fast adaption to changing technological needs and custom made solutions for you. We deliver innovative services to ensure your customer experience to be professional with a human factor. 

Optimum support during rollout and implementation from highly competent experts through:

  • The added human factor
  • Reduced IT costs due to higher and faster resolution rates
  • Continuous development of know-how
  • Reduced pressure on downstream IT instances
  • Certification on international standards

“We amaze your customers, one experience at a time. Our culture and belief are your success”

Markus Sixt, Managing Director HELPBYCOM

For you at a glance: our portfolio of services.

As individual as your company.

Service Desk (1st Level Support)

Our range of services:

  • Central contact point for all incoming IT service enquiries
  • Forwarding of insoluble enquiries to the downstream instances (e.g. 2nd level, field service) including ticket management
  • Service-oriented employees
  • In-depth technical knowledge

The added value for you:

  • Direct reaction to unforeseen disruptions through flexible planning of personnel deployment
  • Reduction in downtime/increase in productivity
  • Increase in customer satisfaction due to service-oriented approach
  • Permanent reduction in IT costs
  • Certified service and technical expertise

Expert Service (2nd Level Support)

Our range of services:

  • Acceptance and resolution of all enquiries that have not been dealt with in the upstream instances (e.g. first level)
  • Technicians and IT specialists with top level of training
  • Disproportionately high resolution rate
  • Maximum quality
  • Complete service-orientation
  • Continuous development of employee know-how
  • Years of experience

The added value for you:

  • Increase in satisfaction among your customers
  • Technical expertise of a supreme level
  • Certified service and technical expertise

Application Support

Our range of services:

  • Technical support for software users
  • Handling and functional support
  • Development and management of user software
  • In-depth technical know-how
  • Optimum problem-solving
  • Certified employees

The added value for you:

  • Increased satisfaction among your customers through continuous training
  • Supreme service orientation
  • Specialist knowledge and flexibility
  • Certified service and technical expertise

Field Service

Our range of services:

  • Mobile technical field sales force
  • Service-oriented specialists
  • Coverage of a broad range of tasks

The added value for you:

  • Flexible reaction to technical requirements
  • Balancing of capacity fluctuations
  • Efficient scheduling of employees
  • Increase in satisfaction among your customers
  • Certified service and technical expertise on site

Onsite Service

Our range of services:

  • IT specialists directly in your company
  • Personal contact between our and your employees
  • Optimum support
  • Stable company processes

The added value for you:

  • Direct availability of the HELPBYCOM IT specialists (transparent and accessible)
  • Increase in your customer satisfaction
  • Technical expertise of a supreme level
  • Certified service and technical expertise

Order Management

Our range of services:

  • Order control (preliminary work, support, coordination) of the technical field service
  • Analysis and preparation of your IT environment
  • Efficient scheduling of technicians and IT specialists on site
  • Professional order control
  • Interface optimization in the order management process
  • Defined routines
  • Optimum coordination between your company, your customers, field service and on-site service

The added value for you:

  • Elimination of costly time losses
  • Increased efficiency in order processing
  • Savings in time and hence costs due to detailed preparation
  • Optimization of the management and efficient capacity utilization of the field service
  • Certified service and technical expertise

Recruitment of specialist IT personnel

Thanks to our successful HR management, we also effectively handle the recruitment of skilled IT staff for our clients’ projects as well as for external partners.

We provide two specialized services: classic personnel recruitment and employee assignment. 

Employee assignment

Our range of services:

  • Assignment of specialist IT personnel for a defined period
  • Management of the entire recruitung process
  • Creation of a detailed job profile
  • Defined temporary ransfer of employees to you following recruitment by HELPBYCOM 

The added value for you:

  • Efficient recruitment, especially during peaks
  • Enhanced flexibility
  • Highest technical expertise 

Personnel recruitment

Our range of services:

  • Complete recruitment management of your specialist IT personnel
  • Detailed candidate selection and evaluation through in-depth calibration interviews 

The added value for you:

  • Highest competence thanks to longtime expertise and experience in personnel recruitment
  • Focus on your core business
  • Maximum efficiency gains

Do you have any questions or
would you like more information?

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The SELLBYTEL Group

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