SELLBYTEL Group: Service

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	„WE WANTED TO CREATE NEW IMPULSES IN SERVICING LARGE AND INTERNATIONAL CUSTOMERS AS WELL AS WITH RESPECT TO QUALITY. IN 2008 THE CHOICE FELL ON SELLBYTEL.“ Manuela Neumeier, Manager TeleSales Germany, Microsoft „LIVINGBRANDS IS WORLDWIDE ONE OF OUR TOP 5 PARTNERS FOR INSIDE SALES AND HAS CONTINUALLY CONTRIBUTED TO CISCO’S CORPORATE GROWTH.“ Jim Blum, Managing Director, Worldwide Inside Sales for Cisco „ESPECIALLY NOTEWORTHY IS THAT THE TEAM EXCEEDS DEFINED GOALS RESPECTIVE TO ALL SERVICE PARAMETERS.“ Mr. Pfister, Head of Department of Telephony, Health Insurance, Allianz Versicherungen „ESPECIALLY REMARKABLE IS OUR SATISFACTION WITH THE TEAM’S PROCESSES AND LEARNINGS, AS WELL AS ITS POSITIVE PERFORMANCE IN TICKET RESOLUTION RATE.“ Dr. Kantsperger, Enterprise Development Division, Allianz Versicherungen "WE HAVE FOUND AN EXCELLENT PARTNER IN SELLBYTEL; ONE THAT SUPPORTS US IN THE MOST DECISIVE AREAS." Kerstin Neubauer, Specialist, Client Service, Pioneer Investment  „WE WERE ABLE TO RENDER COSTS ABOUT 15 PERCENT MORE FLEXIBLE WITHIN THE SCOPE OF THE OUTSOURCING PROJECT.“ Manuela Neumeier, Manager TeleSales Germany, Microsoft „THE COMPANY IS NOT ONLY A COMPETENT SERVICE PROVIDER, BUT ALSO A STRONG SALES PARTNER.“ Peter Draeger, Head of Sales, mydays GmbH Service Challenge Solution Claims management – reducing the cancellation costs of a private health insurer A renowned German private health insurer wanted to decrease new cancellation costs that had arisen stemming from a change in insurance contract law. The new legal regulations required that minimum insurance protection for both in- and outpatients be guaranteed, even for late or defaulting payers. MEDEXPERTS, the SELLBYTEL Group’s health care specialist, took over management of the insurer’s accounts receivable department. The challenge for MEDEXPERTS lay in managing the company’s relationship with affected insurance customers and prompting them to make overdue payments, thereby reducing the costs incurred by policy termination. . Claims management – reducing the cancellation costs of a private health insurer The German private insurer commissioned SELLBYTEL subsidiary MEDEXPERTS to set up an efficient accounts receivable management. MEDEXPERTS specializes in individual services in the heath market segments pharmacy, health care, medical technology, veterinary medicine and plant protection for the SELLBYTEL group. The goal was to communicate with defaulting customers in order to convince them to consistently make timely payments. Thanks to the effective accounts receivable management process the MEDEXPERTS team of specialists set up, there was a marked increase in the rate of payments of outstanding premiums, thereby significantly improving the private insurer’s performance. . Case studies Service Contact Ferdinand Grimm Member of the management board of the SELLBYTEL Group DO YOU HAVE QUESTIONS AS TO DETAILS? Then contact me: Tel.: +49 (0)911 - 9339-3540 Fax: +49 (0)911 - 9339-1100 Ferdinand.Grimm[@]sellbytel.de Our clients