SELLBYTEL Group: Sales

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	„WE WANTED TO CREATE NEW IMPULSES IN SERVICING LARGE AND INTERNATIONAL CUSTOMERS AS WELL AS WITH RESPECT TO QUALITY. IN 2008 THE CHOICE FELL ON SELLBYTEL.“ Manuela Neumeier, Manager TeleSales Germany, Microsoft „LIVINGBRANDS IS WORLDWIDE ONE OF OUR TOP 5 PARTNERS FOR INSIDE SALES AND HAS CONTINUALLY CONTRIBUTED TO CISCO’S CORPORATE GROWTH.“ Jim Blum, Managing Director, Worldwide Inside Sales for Cisco „ESPECIALLY NOTEWORTHY IS THAT THE TEAM EXCEEDS DEFINED GOALS RESPECTIVE TO ALL SERVICE PARAMETERS.“ Mr. Pfister, Head of Department of Telephony, Health Insurance, Allianz Versicherungen „ESPECIALLY REMARKABLE IS OUR SATISFACTION WITH THE TEAM’S PROCESSES AND LEARNINGS, AS WELL AS ITS POSITIVE PERFORMANCE IN TICKET RESOLUTION RATE.“ Dr. Kantsperger, Enterprise Development Division, Allianz Versicherungen "WE HAVE FOUND AN EXCELLENT PARTNER IN SELLBYTEL; ONE THAT SUPPORTS US IN THE MOST DECISIVE AREAS." Kerstin Neubauer, Specialist, Client Service, Pioneer Investment  „WE WERE ABLE TO RENDER COSTS ABOUT 15 PERCENT MORE FLEXIBLE WITHIN THE SCOPE OF THE OUTSOURCING PROJECT.“ Manuela Neumeier, Manager TeleSales Germany, Microsoft „THE COMPANY IS NOT ONLY A COMPETENT SERVICE PROVIDER, BUT ALSO A STRONG SALES PARTNER.“ Peter Draeger, Head of Sales, mydays GmbH Sales Challenge Solution Providing field service employees for small and medium sized enterprises Our client, a leading German telecommunications company with a presence in the landline and mobile telephony market, offers integrated solutions for voice, Internet and data services. In order to enter the SME market and expand market share in a structured manner, our client needed to reinforce its sales team across Germany. The essential challenge lay in recruiting highly motivated sales specialists with technical knowledge. Providing field service employees for small and medium sized enterprises After establishing a profile of what skills were required in close cooperation with the client, RIGHTHEAD identified suitable candidates from its pool of applicants. Not only did RIGHTHEAD find candidates within the ranks of existing company personnel, but they also used proactive canvassing and target-group-oriented job advertisements to locate a number of new applicants. The pool of candidates was first narrowed down through sales-focused telephone interviews conducted by experienced sales trainers. Then the remaining list of candidates was compared against the candidate profile. The final candidates were selected during a job fair conducted by sales professionals. The client was actively involved in this selection process, ultimately calling the job fair and recruiting process as a whole, “very professional”. Case studies Sales Service IT-Support Contact Enis Demir Managing Director of RIGHTHEAD GmbH Want more details? Then contact me: Tel.: +49 (0)211 - 1379-8160 Fax: +49 (0)211 - 1379-8162 Enis.Demir[@]sellbytel.de Our clients