SELLBYTEL Group: Service

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	„WE WANTED TO CREATE NEW IMPULSES IN SERVICING LARGE AND INTERNATIONAL CUSTOMERS AS WELL AS WITH RESPECT TO QUALITY. IN 2008 THE CHOICE FELL ON SELLBYTEL.“ Manuela Neumeier, Manager TeleSales Germany, Microsoft „LIVINGBRANDS IS WORLDWIDE ONE OF OUR TOP 5 PARTNERS FOR INSIDE SALES AND HAS CONTINUALLY CONTRIBUTED TO CISCO’S CORPORATE GROWTH.“ Jim Blum, Managing Director, Worldwide Inside Sales for Cisco „ESPECIALLY NOTEWORTHY IS THAT THE TEAM EXCEEDS DEFINED GOALS RESPECTIVE TO ALL SERVICE PARAMETERS.“ Mr. Pfister, Head of Department of Telephony, Health Insurance, Allianz Versicherungen „ESPECIALLY REMARKABLE IS OUR SATISFACTION WITH THE TEAM’S PROCESSES AND LEARNINGS, AS WELL AS ITS POSITIVE PERFORMANCE IN TICKET RESOLUTION RATE.“ Dr. Kantsperger, Enterprise Development Division, Allianz Versicherungen "WE HAVE FOUND AN EXCELLENT PARTNER IN SELLBYTEL; ONE THAT SUPPORTS US IN THE MOST DECISIVE AREAS." Kerstin Neubauer, Specialist, Client Service, Pioneer Investment  „WE WERE ABLE TO RENDER COSTS ABOUT 15 PERCENT MORE FLEXIBLE WITHIN THE SCOPE OF THE OUTSOURCING PROJECT.“ Manuela Neumeier, Manager TeleSales Germany, Microsoft „THE COMPANY IS NOT ONLY A COMPETENT SERVICE PROVIDER, BUT ALSO A STRONG SALES PARTNER.“ Peter Draeger, Head of Sales, mydays GmbH Service Challenge Solution Acquisition, training and coaching for service employees Our client, a leading worldwide insurance and financial services provider, offers comprehensive damage and accident insurance, as well as life and health insurance and also asset management and banking. In order to meet the demands of the constantly changing private health insurance market, the company offers its customers a dedicated phone service center for answering questions about all aspects of insurance membership. With the help of RIGHTHEAD, the client was able to boost the availability of its customer service center immensely. Acquisition, training and coaching of customer service employees RIGHTHEAD quickly identified candidates with experience and expertise in the insurance field. In the first phase, we pre-screened candidate’s work experience and then did an initial verification of hard and soft skills via telephone interviews. In the next phase, RIGHTHEAD personnel specialists conducted personal interviews and then chose the most suitable candidates over the course of a “job candidate day.” After being recruited, the employees were trained in hard and soft skills to meet specific customer requirements. During the project, ongoing coaching by RIGHTHEAD trainers was provided in order to meet the agreed client goals. Case studies Sales Service IT-Support Contact Enis Demir Managing Director of RIGHTHEAD GmbH Want more details? Then contact me: Tel.: +49 (0)211 - 1379-8160 Fax: +49 (0)211 - 1379-8162 Enis.Demir[@]sellbytel.de Our clients