SELLBYTEL Group: Sales

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	„WE WANTED TO CREATE NEW IMPULSES IN SERVICING LARGE AND INTERNATIONAL CUSTOMERS AS WELL AS WITH RESPECT TO QUALITY. IN 2008 THE CHOICE FELL ON SELLBYTEL.“ Manuela Neumeier, Manager TeleSales Germany, Microsoft „LIVINGBRANDS IS WORLDWIDE ONE OF OUR TOP 5 PARTNERS FOR INSIDE SALES AND HAS CONTINUALLY CONTRIBUTED TO CISCO’S CORPORATE GROWTH.“ Jim Blum, Managing Director, Worldwide Inside Sales for Cisco „ESPECIALLY NOTEWORTHY IS THAT THE TEAM EXCEEDS DEFINED GOALS RESPECTIVE TO ALL SERVICE PARAMETERS.“ Mr. Pfister, Head of Department of Telephony, Health Insurance, Allianz Versicherungen „ESPECIALLY REMARKABLE IS OUR SATISFACTION WITH THE TEAM’S PROCESSES AND LEARNINGS, AS WELL AS ITS POSITIVE PERFORMANCE IN TICKET RESOLUTION RATE.“ Dr. Kantsperger, Enterprise Development Division, Allianz Versicherungen "WE HAVE FOUND AN EXCELLENT PARTNER IN SELLBYTEL; ONE THAT SUPPORTS US IN THE MOST DECISIVE AREAS." Kerstin Neubauer, Specialist, Client Service, Pioneer Investment  „WE WERE ABLE TO RENDER COSTS ABOUT 15 PERCENT MORE FLEXIBLE WITHIN THE SCOPE OF THE OUTSOURCING PROJECT.“ Manuela Neumeier, Manager TeleSales Germany, Microsoft „THE COMPANY IS NOT ONLY A COMPETENT SERVICE PROVIDER, BUT ALSO A STRONG SALES PARTNER.“ Peter Draeger, Head of Sales, mydays GmbH Sales Challenge Solution Taking over the ordering and service desk in the consumer electronics sector An international IT company focussing mainly on consumer electronics was selling its products on the complete European market through its own e-commerce platform. With the aid of a telephone customer service, the company wished to ensure that customers who preferred to order by telephone, as opposed to at the web shop, were also optimally supported. On top of this, it was desired that the customer contacting the company's ordering and service desk by telephone would enjoy a special buying and service experience, befitting of the brand. Taking over the ordering and service desk in the consumer electronics sector The American IT company commissioned SELLBYTEL to develop the ordering and service desk. At the location in Barcelona the outsourcing specialist quickly took over customer service for the complete European market. The highly-qualified team served the company's customers simultaneously in 25 languages to native speaker standard. SELLBYTEL ensured the high product competence of its own staff by continuous training and through support from the IT company. Customers were able to enjoy the buying and service experience they sought thanks to the high standard of service competence and the quality of advice offered. Case studies Sales Support Service Contact Ferdinand Grimm Member of the management board of the SELLBYTEL Group DO YOU HAVE QUESTIONS AS TO DETAILS? Then contact me: Tel.: +49 (0)911 - 9339-3540 Fax: +49 (0)911 - 9339-1100 Ferdinand.Grimm[@]sellbytel.de Our clients