SELLBYTEL Group: B2C Sales

	Site Map Imprint Language English Deutsch Castellano Francais HomeServices Sales Service Support Health Market Solutions Online Stores Human Resources Training & Coaching About us Management Facts & History Our Brands Worldwide Locations Careers Career Lounge Open Positions Your Start Fields of work Prospects FAQ Press Newsroom Download Center Subscription Press Distribution List Contact
	„WE WANTED TO CREATE NEW IMPULSES IN SERVICING LARGE AND INTERNATIONAL CUSTOMERS AS WELL AS WITH RESPECT TO QUALITY. IN 2008 THE CHOICE FELL ON SELLBYTEL.“ Manuela Neumeier, Manager TeleSales Germany, Microsoft „LIVINGBRANDS IS WORLDWIDE ONE OF OUR TOP 5 PARTNERS FOR INSIDE SALES AND HAS CONTINUALLY CONTRIBUTED TO CISCO’S CORPORATE GROWTH.“ Jim Blum, Managing Director, Worldwide Inside Sales for Cisco „ESPECIALLY NOTEWORTHY IS THAT THE TEAM EXCEEDS DEFINED GOALS RESPECTIVE TO ALL SERVICE PARAMETERS.“ Mr. Pfister, Head of Department of Telephony, Health Insurance, Allianz Versicherungen „ESPECIALLY REMARKABLE IS OUR SATISFACTION WITH THE TEAM’S PROCESSES AND LEARNINGS, AS WELL AS ITS POSITIVE PERFORMANCE IN TICKET RESOLUTION RATE.“ Dr. Kantsperger, Enterprise Development Division, Allianz Versicherungen "WE HAVE FOUND AN EXCELLENT PARTNER IN SELLBYTEL; ONE THAT SUPPORTS US IN THE MOST DECISIVE AREAS." Kerstin Neubauer, Specialist, Client Service, Pioneer Investment  „WE WERE ABLE TO RENDER COSTS ABOUT 15 PERCENT MORE FLEXIBLE WITHIN THE SCOPE OF THE OUTSOURCING PROJECT.“ Manuela Neumeier, Manager TeleSales Germany, Microsoft „THE COMPANY IS NOT ONLY A COMPETENT SERVICE PROVIDER, BUT ALSO A STRONG SALES PARTNER.“ Peter Draeger, Head of Sales, mydays GmbH B2C Sales Challenge Solution Increased revenue through consolidation of service and sales An internationally active mobile telecommunications company wanted to achieve higher revenues by cross- and up-selling to its existing customer base. The client’s existing team specialized in providing customer service. So they were reinforced by an external partner with extensive sales experience. LIVINGBRANDS, the SELLBYTEL Group’s sales outsourcing specialist, was hired to form a team for the mobile telecommunications firm’s B2C sales that was both skilled in sales and also service oriented. Development of gross conversion DSL-TAL on answered calls LIVINGBRANDS put together a team of specialists out of its Fürth (Germany) office. This team would be responsible both for customer service as well as new sales. Cross- and up-selling potential was driven by team’s ability to market attractive mobility products to customers’ current portfolio of services. Thanks to the inside sales team’s ability to answer customers’ current service needs while simultaneously pushing additional new products , revenues increased dramatically within a short amount of time. Sustained business success drove the mobile telecommunications company to entrust LIVINGBRANDS with the continuing expansion of the combined sales team. In addition, the company has transferred significant parts of its existing customer business to LIVINGBRANDS and has, as a result, profited from the SELLBYTEL outsourced team’s long-standing experience with mobile telecommunications. Case studies Global Solution Sales Service Contract Sales B2C Sales Contact Thomas Grimm Managing Director of LIVINGBRANDS Want more details? Then contact me: Tel.: +49 (0)911 - 9339-3425 Fax: +49 (0)911 - 9339-1600 Thomas.Grimm[@]livingbrands.de Our clients