SELLBYTEL Group: Service

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	„WE WANTED TO CREATE NEW IMPULSES IN SERVICING LARGE AND INTERNATIONAL CUSTOMERS AS WELL AS WITH RESPECT TO QUALITY. IN 2008 THE CHOICE FELL ON SELLBYTEL.“ Manuela Neumeier, Manager TeleSales Germany, Microsoft „LIVINGBRANDS IS WORLDWIDE ONE OF OUR TOP 5 PARTNERS FOR INSIDE SALES AND HAS CONTINUALLY CONTRIBUTED TO CISCO’S CORPORATE GROWTH.“ Jim Blum, Managing Director, Worldwide Inside Sales for Cisco „ESPECIALLY NOTEWORTHY IS THAT THE TEAM EXCEEDS DEFINED GOALS RESPECTIVE TO ALL SERVICE PARAMETERS.“ Mr. Pfister, Head of Department of Telephony, Health Insurance, Allianz Versicherungen „ESPECIALLY REMARKABLE IS OUR SATISFACTION WITH THE TEAM’S PROCESSES AND LEARNINGS, AS WELL AS ITS POSITIVE PERFORMANCE IN TICKET RESOLUTION RATE.“ Dr. Kantsperger, Enterprise Development Division, Allianz Versicherungen "WE HAVE FOUND AN EXCELLENT PARTNER IN SELLBYTEL; ONE THAT SUPPORTS US IN THE MOST DECISIVE AREAS." Kerstin Neubauer, Specialist, Client Service, Pioneer Investment  „WE WERE ABLE TO RENDER COSTS ABOUT 15 PERCENT MORE FLEXIBLE WITHIN THE SCOPE OF THE OUTSOURCING PROJECT.“ Manuela Neumeier, Manager TeleSales Germany, Microsoft „THE COMPANY IS NOT ONLY A COMPETENT SERVICE PROVIDER, BUT ALSO A STRONG SALES PARTNER.“ Peter Draeger, Head of Sales, mydays GmbH Service Challenge Solution Sales Center – tapping into new markets and new customer segments One of the leading German mobile telecommunications companies expanded its portfolio into the landline and DSL markets. With the expansion of its product and service offerings, they needed to tap new customer segments to generate additional revenue. However, the landline and Internet markets are highly saturated. As a result of the stiff competition, rapid changes in rates and product portfolios are the norm. So the challenge was to strengthen the existing sales force by means of adding the service experience and expertise of an external partner. The goal was to differentiate this provider with regards to quality and customer satisfaction. Development of gross conversion DSL-TAL on answered calls The German telecommunications enterprise engaged SELLBYTEL to put together a sales team to advise prospective customers about the company’s products and services thereby converting new customers. Thanks to extensive sales experience in the telecommunications market, SELLBYTEL was able to cross- and up-sell high-potential targets, driving revenues and increasing average customer value. In addition, SELLBYTEL was able to adapt to call volumes that fluctuate greatly based on seasonal factors, advertising and other factors. The team assumed control over the entire customer acquisition process, from customer contact to managing customer contracts, and continues to acquire a large number of new customers. The client is particularly satisfied by the success rate of sales closures and the quality of new customers delivered. The telecommunications company derives additional profits from comprehensive statistics assembled by SELLBYTEL that deliver insightful information about consumer behavior. Case studies Finance Web-Store Service Contact Christoph Thieme Managing Director of the SELLBYTEL Group Want more details? Then contact me: Tel.: +49 (0)911 - 9339-3611 Fax: +49 (0)911 - 9339-1600 Christoph.Thieme[@]sellbytel.de Our clients