SELLBYTEL Group: Web-Store

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	„WE WANTED TO CREATE NEW IMPULSES IN SERVICING LARGE AND INTERNATIONAL CUSTOMERS AS WELL AS WITH RESPECT TO QUALITY. IN 2008 THE CHOICE FELL ON SELLBYTEL.“ Manuela Neumeier, Manager TeleSales Germany, Microsoft „LIVINGBRANDS IS WORLDWIDE ONE OF OUR TOP 5 PARTNERS FOR INSIDE SALES AND HAS CONTINUALLY CONTRIBUTED TO CISCO’S CORPORATE GROWTH.“ Jim Blum, Managing Director, Worldwide Inside Sales for Cisco „ESPECIALLY NOTEWORTHY IS THAT THE TEAM EXCEEDS DEFINED GOALS RESPECTIVE TO ALL SERVICE PARAMETERS.“ Mr. Pfister, Head of Department of Telephony, Health Insurance, Allianz Versicherungen „ESPECIALLY REMARKABLE IS OUR SATISFACTION WITH THE TEAM’S PROCESSES AND LEARNINGS, AS WELL AS ITS POSITIVE PERFORMANCE IN TICKET RESOLUTION RATE.“ Dr. Kantsperger, Enterprise Development Division, Allianz Versicherungen "WE HAVE FOUND AN EXCELLENT PARTNER IN SELLBYTEL; ONE THAT SUPPORTS US IN THE MOST DECISIVE AREAS." Kerstin Neubauer, Specialist, Client Service, Pioneer Investment  „WE WERE ABLE TO RENDER COSTS ABOUT 15 PERCENT MORE FLEXIBLE WITHIN THE SCOPE OF THE OUTSOURCING PROJECT.“ Manuela Neumeier, Manager TeleSales Germany, Microsoft „THE COMPANY IS NOT ONLY A COMPETENT SERVICE PROVIDER, BUT ALSO A STRONG SALES PARTNER.“ Peter Draeger, Head of Sales, mydays GmbH Web Store Challenge Solution Web Shop – taking over the ordering and service desk A global IT enterprise known for entertainment technology sells its products to the entire European market over its proprietary e-commerce platform. They wanted to ensure that customers who prefer ordering by telephone to purchasing via the Web receive optimal service. Additionally, they wanted to be sure that customers who contact the company via their telephone ordering and service desk enjoy the kind of sales and purchase experiences worthy of the company’s brand. Web Shop – taking over the ordering and service desk The U.S.-based IT company commissioned SELLBYTEL with creating an ordering and service desk. Within a very short period of time, SELLBYTEL’s Barcelona-based outsourcing specialists took over customer care for the entire European market. This highly qualified team serves the company’s customers in any of 25 languages with near native fluency. Additionally, SELLBYTEL continues to ensure that its sales force remains up-to-date and knowledgeable about the products they’re selling through continuous training. Thanks to the team’s service and consulting skills, customers have given high marks to the customer service experience they receive. Case studies Finance Web-Store Service Contact Christoph Thieme Managing Director of the SELLBYTEL Group Want more details? Then contact me: Tel.: +49 (0)911 - 9339-3611 Fax: +49 (0)911 - 9339-1600 Christoph.Thieme[@]sellbytel.de Our clients