SELLBYTEL Group: Corporate Identity

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	„WE WANTED TO CREATE NEW IMPULSES IN SERVICING LARGE AND INTERNATIONAL CUSTOMERS AS WELL AS WITH RESPECT TO QUALITY. IN 2008 THE CHOICE FELL ON SELLBYTEL.“ Manuela Neumeier, Manager TeleSales Germany, Microsoft „LIVINGBRANDS IS WORLDWIDE ONE OF OUR TOP 5 PARTNERS FOR INSIDE SALES AND HAS CONTINUALLY CONTRIBUTED TO CISCO’S CORPORATE GROWTH.“ Jim Blum, Managing Director, Worldwide Inside Sales for Cisco „ESPECIALLY NOTEWORTHY IS THAT THE TEAM EXCEEDS DEFINED GOALS RESPECTIVE TO ALL SERVICE PARAMETERS.“ Mr. Pfister, Head of Department of Telephony, Health Insurance, Allianz Versicherungen „ESPECIALLY REMARKABLE IS OUR SATISFACTION WITH THE TEAM’S PROCESSES AND LEARNINGS, AS WELL AS ITS POSITIVE PERFORMANCE IN TICKET RESOLUTION RATE.“ Dr. Kantsperger, Enterprise Development Division, Allianz Versicherungen "WE HAVE FOUND AN EXCELLENT PARTNER IN SELLBYTEL; ONE THAT SUPPORTS US IN THE MOST DECISIVE AREAS." Kerstin Neubauer, Specialist, Client Service, Pioneer Investment  „WE WERE ABLE TO RENDER COSTS ABOUT 15 PERCENT MORE FLEXIBLE WITHIN THE SCOPE OF THE OUTSOURCING PROJECT.“ Manuela Neumeier, Manager TeleSales Germany, Microsoft „THE COMPANY IS NOT ONLY A COMPETENT SERVICE PROVIDER, BUT ALSO A STRONG SALES PARTNER.“ Peter Draeger, Head of Sales, mydays GmbH Corporate Identity Challenge Solution Create Corporate Philosophies and fill them with life A prestigious company in the insurance and financial-services sector has built up core compentencies over many years and integrated this knowledge and the related company values into the company's guiding principles. It is empirically observed however, that these guiding principles do not correspond to either the internal or the external reality, as they are only partly lived out, in both word and deed. Create Corporate Philosophies and fill them with life Our training specialists analyse, in internal workshops, the central values and competencies of the company. Several ideas are added, and a concept is developed to help the guiding principles become audible and palpable. The effect of this measure goes way beyond implementing a corporate language, because the values become clearly noticeable internally and externally, across all customer encounter levels. The result is a measurable success, reflected in a lasting improvement of the company's overall image, both internally and externally. Case studies Corporate Identity Social Media-Strategy Contact Harald Sontowski Managing Director of aha! TALENTEXPERTS Want more details? Then contact me: Tel.: +49 (0)911 - 9339-6129 Fax: +49 (0)911 - 9339-5200 Harald.Sontowski[@]sellbytel.de Our clients