We are looking for Customer Service Advisors for our client “airbnb” - the leading innovative hospitality brand for home rentals - in Berlin
 

airbnb / Customer Service / Polish (m/w) 0817BC

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Responsibilities
  • Receive incoming inquiries in Polish and English
  • Consultation with reference to our clients offers while ensuring the customer satisfaction
  • Documenting, answering and resolving of all customer queries
  • Forwarding complex customer queries regarding reservations, registrations, leasing and cash flow problems
  • Qualification and documentation of all customer queries with the application of different tools
  • Identification and reproduction of our client’s culture during the calls with the customers
  • Delight customers in their journey
 
Requirements
  • Completed education and similar working experience required
  • High level abilities of Polish and English in speech and written communication
  • Service oriented and excellent communication skills
  • Customer care skills - ability to listen to and understand the customers' need
  • Ability to take ownership of, and progress calls to resolution or to escalate call to resolution
  • Team-minded with a certain commitment to success
 
 We offer
  • Full time work contract
  • Relocation package provided
  • Possibility to grow within the company in various roles
  • Autonomous way of working with creative leeway
  • A brilliant team and a fun work environment
  • Multicultural team with a great spirit, international work environment
 
For any questions in the meanwhile, please contact us via WhatsApp. Add +49 151 1805 3697 to your contacts and write us!

 

 

HELPBYCOM European Help Desk Services GmbH
Wohlrabedamm 32
13629 Berlin
Telefon +49 30 921099-807
E-mail ed.MOCYBPLEH@nilreB.gnubreweB

Jetzt bewerben

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