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If you have a natural interest and passion for sports and outdoor activities this is the job for you. We are interested in people with a free and sports oriented spirit with a strong and professional customer service mindset. All applicants should
possess an interest in providing excellent costumer service, an optimistic mind-set, and the ability to work in a team atmosphere

German Sports Advisor Specialist (m/f) 1018AS

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Responsibilities
Contact Management

  • Provide first class customer satisfaction at all times by taking necessary
steps to assist and support our customers
  • Handle incoming customer contacts (via telephone, e-mail, chat or other
channels) while creating and logging tickets into the system
  • Make outbound contacts to consumers (via telephone and email) in
response to generated issues by following up with additional information or
updates
  • Update tickets in accordance with proper logging procedures
  • Ensure correct presentation of the client's corporate and brand images in
all interactions

Knowledge Management
  • Attend all trainings to gain expert knowledge and understanding of all
products and procedures relevant to the service
  • Provide proactive feedback to team leaders regarding new solutions,
potential escalations or service issues in order to proactively find solutions in cooperation with the company if not within SELLBYTEL guidelines
  • Improve knowledge database by assisting in the documentation of product
FAQ and updating evolving procedures

We offer
  • Full-time and Indefinido contract
  • Schedule: Monday-Friday, from 09:00 to 18:00
  • Internal Development Program

Requirements
  • German native speaker
  • Fluent English
  • Self motivated
  • Team player
  • Active listening skills
  • Supportive person
  • Outgoing and open minded


  • The recruitment processes and people involved in them (both recruiters
and Project Managers) will not discriminate any candidacy because of age,
disability, ethnic, marital status, gender, nationality, ideology, politic, race,
religion and sexual orientation

 

 

SELLBYTEL Group S.A.
Avda. Diagonal 197
08018 Barcelona
Telefon +34 93 4005 000
E-mail se.letyblles@snop.trebla

Jetzt bewerben

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