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SELLBYTEL Services Sdn Bhd (APAC - HUB) has taken advantage of this since the establishment of our hub in Kuala Lumpur in 2011. Since then we have been continuously expanding our services to new geographic areas and business fields. Accordingly, we are currently intensifying our services within the trading, internet, software and computing industries. We have just extended, for instance, our services in inside sales, virtual support and service for many key Asian markets.

The central role of the Asia-Pacific region in the global economy is undisputed – this becomes evident both in demographic and economic terms. The region is not only home to about half of the world’s population, but also comprises some of the most dynamic global economies.

Quality Analyst (Taiwanese) - APAC (M/F)

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Your Main Task
To support the operation of the client Enterprises quality model and the defined quality assurance processes
  • Reviews requirements and use cases and writes test cases to validate conformance
  • Develops and maintain plans, strategies, and cases, while performing all activities including functional, system, regression, performance, and productivity behavior
  • Creates, maintains, performs, and upgrade scripts for specific products as well as analyzes cases and provides regular progress reports
  • Analyzes results to ensure existing functionality and recommends corrective action
  • Participates in the development and dissemination of Quality Assurance standards
  • Develops and maintains automated regression and performance
  • Completes forms, reports, procedures, and functions as necessary during the development process
  • Reports project status to the business unit.
  • Assists developers in identifying issues and/or system errors.
  • Identifies potential design flaws and refers to applying for resolution.
  • To participate in Regional standardization syncs and calibration activities for both CSAT & Quality.
  • Provide day-to-day support to the Team Leaders to resolve questions and issues related to quality
  • Participate in weekly updates and monthly business reviews between client and the extended teams
  • Support induction training for new Agents/Reviewers.
 
What we need from you?
  • Associate Degree required, Bachelor's Degree preferred.
  • Minimum 5 years in quality assurance
  • Minimum 4 years account management experience
  • Minimum 4 years of working experience in IT/BPO environment.
  • Minimum 4 years working in a general CRM environment.
  • Excellent communication skills both verbal and written in Traditional Mandarin and English.
  • Reviews requirements and use cases and writes test cases to validate conformance
  • Experience in business analysis, testing, and training with digital products and web content
  • Develops and maintain plans, strategies, and cases, while performing all activities including functional, system, regression, performance, and productivity behavior
  • Creates, maintains, performs, and upgrade scripts for specific products as well as analyzes cases and provides regular progress reports
Analyzes results to ensure existing functionality and recommends corrective action
  • Participates in the development and dissemination of Quality Assurance standards
  • Develops and maintains automated regression and performance
  • Completes forms, reports, procedures, and functions as necessary during the development process
  • Reports project status to the business unit.
  • To participate in Regional standardization syncs and calibration activities for both CSAT & Quality
  • Provide day-to-day support to the Team Leaders to resolve questions and issues related to quality
  • Participate in weekly updates and monthly business reviews between client and the extended teams
  • Support induction training for new Agent/Reviewers
  • Enjoys and skilled at mentoring and coaching/giving feedback
  • Possesses heavy customer focus
  • Analytical and use trends to influence change to a global team
  • Presentation skills and good communicator
  • Work location : Kuala Lumpur

Our Offer
  • Schedule: Full-Time
  • Attractive remuneration package
  • Great career progression and development for outstanding achievers
  • Vibrant & energetic office culture

 

 

SELLBYTEL Services Malaysia Sdn Bhd
Unit 30-01 The Integra Tower, 182 Jalan Tun Razak
50400 Kuala Lumpur
Telefon +603 2787 5958
E-mail moc.letyblles@ym.tnemtiurcer

Jetzt bewerben

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