SELLBYTEL | Webhelp Group SELLBYTEL ist jetzt Teil von Webhelp!

Wir freuen uns über unsere neue Partnerschaft mit Webhelp – und darauf, unseren Kunden weiterhin den höchsten Standard in der Customer Experience zu bieten.
Erfahren Sie hier mehr und freuen Sie sich mit uns auf mehr Updates während diesem spannenden Zusammenschluss.

Deal Management Services Specialist (m/f) - 0219AO

Jetzt bewerben Diesen Job empfehlen


The primary role of the Services Specialist is Establishing good relation with Partner Experience Advisor/Manager and Customer Experience Advisor/Manager for Partner satisfaction by giving support related with services issues


  • Establishing good relation with Customer & Partner Experience
  • Development of a strong overview and driving processes
  • Tool and business flow improvements in the services scope
  • Provide customer support in line with Partner segmentation offerings
  • Run and analyse reports in order to follow the appropriate direction
  • Giving support, in terms of administrative work, to the Service Sales teams
  • Prioritize critical issues according to their urgency and importance
  • Establish a network of internal contacts between different stakeholders and organizations for transactional support needs
  • Establish the contact point between escalation management and Regional Ops teams
  • Providing transactional support, in terms of administrative work, bridging between the Customer & Partner
  • Inbound and outbound management of requests through case management tool (CRM – Salesforce)
  • Quoting, deal, booking and order management requests
  • Claims, order re-allocations
  • Updates regarding Contracts changes
  • Doing reports and data analysis


  • University Degree (preferable)
  • Proficient in English
  • Second language (add value)
  • Very good Ms Office knowledge (Excel in particular)
  • Good interpersonal/communication skills
  • Highly organized with good time management skills

Our offer

  • Competitive salary (14 monthly payments per year)
  • Performance quarterly bonus
  • Monthly meal allowance
  • Free transportation to the office
  • Flexible schedule from Monday to Friday
  • Continuous and paid training
  • Possibility to participate in a growing multicultural environment
  • Other benefits in place
  • Location: Lisbon, Portugal




Edificio Qualidade Bloco A2, Av. Prof. Cavaco Silva
2740- Porto Salvo
Telefon +351 21 120 27 48
E-mail ed.letyblles@adiemla.anaoj

Jetzt bewerben

Standort auf Flickr