We are looking for a Customer Service Advisor for a leading Fashion Brand in Spain.
- Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts) and solve users' demands related to orders (complaints, refunds, recommendations, etc.)
- Maintain service and product knowledge and expertise associated with applications specific to individual customers
- Full-time (39 hours/week) and Indefinido Contract
- Schedule: Monday to Friday, from 9.00 to 18.00
- Opportunity to join an international team
- High/native level of German
- Fluent English
- Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration
- Good disposition to work in a customer service environment
- Customer care skills - ability to listen to and understand the customers' need
- Ability to take ownership of, and progress calls to resolution or to escalate call to resolution
- The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation.