SELLBYTEL | Webhelp Group SELLBYTEL is now part of Webhelp!

We are excited about our new partnership with Webhelp - and the highest standard of customer experience we will continuously provide.
Find out more here and stay tuned for changes and updates during this exciting time of transition.

We all know getting to work can be hard: hop on the bus or the metro, walk for 20 minutes, get in your car to then find no parking spot,...

What if you could avoid all this? No traffic jams, no smelly metros and no races for a parking spot. How does this sound? Good? Then keep on reading. We are looking for Italian speakers to be part of a top-quality team. You will be giving support to a world famous technological leading company as a Customer Service Agent.

At Home - Italian Customer Representative (m/f) 0216BH

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Your main tasks
  • Take incoming user requests (via telephone, email, voicemail, pager, or other automated alerts), log call details onto case management systems and provide response and resolution within SLA to customer
  • Logging and follow up of correct and Valid Orders or requests.
  • Ensuring the highest level of Customer Satisfaction Surveys Scores, Proactively update customers with status and resolution progress.
  • Delivery of high caliber Customer Service on Post-Sales requisitions (Logistics, warranties, refunds...)
  • Capturing of all required data elements in CRM as required by client's training, policies and procedures.
  • Inbound Sales support and selling of products to increase revenue & conversion rates, while ensuring the highest level of Customer Satisfaction Surveys Scores
  • Achieve sales goals set out on a quaterly basis while providing an excellent customer experience

We offer
  • Full-time (39 hours/week) contract
  • Schedule: From Monday to Friday (1 or 2 Saturdays per month)
  • Opportunity to join an international team
Minimum requirements
  • High/native speaker of Italian with fluent English
  • Excellent communication skills in a variety of customer facing situations
  • Standout colleague
  • Previous experience in similar position is a plus
  • Positive and dedicated attitude
  • High motivation
  • Patience, flexibility and adaptability

  • The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation



Avda. Diagonal 197, 12ª planta
08018 Barcelona
Phone +34 93 4005 000
E-mail se.letyblles@sretiurceR_RH


Location on Flickr