SELLBYTEL | Webhelp Group SELLBYTEL is now part of Webhelp!

We are excited about our new partnership with Webhelp - and the highest standard of customer experience we will continuously provide.
Find out more here and stay tuned for changes and updates during this exciting time of transition.
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We are currently recruiting native speakers of Dutch, to be part of an exciting team, working for the leader in the technological sector (Sound system, Headset - Bluetooth speakers - HomeCinema).

Our Service will be responsible for resolving Customer's requests, when possible, in a single telephone call using customer's troubleshooting protocols:​

Dutch Customer Representative - Sound (m/f) 1016E

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 Responsibilities
  • Provide with accurate information to our customer. 
  • Logging and follow up of correct and Valid Orders or requests
  • Ensuring the highest level of Customer Satisfaction Surveys Scores 
  • Delivery of high caliber Customer Service on Post-Sales requisitions (Logistics, warranties, refunds...) 
  • Capturing of all required data elements in CRM as required by client's training, policies and procedures

What we offer
  • Full-time (39 hours/week) and Indefinido contract
  • Extensive training on market leading products, personal development programs and mentoring to fully develop skills
  • Good career prospects
  • Location: Center of Barcelona

Requirements
  • Native speaker of Dutch
  • High Level of English
  • Excellent communication skills in a variety of customer facing situations. 
  • IT knowledge will be a plus
  • Good team player with drive for success
  • Previous experience in similar position is a plus

  • The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation
 
 

 

 

SELLBYTEL Group S.A.
Avda. Diagonal 197, 12ª planta
08018 Barcelona
Phone +34 93 4005 000
E-mail se.letyblles@sretiurceR_RH

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Location on Flickr