SELLBYTEL | Webhelp Group SELLBYTEL is now part of Webhelp!

We are excited about our new partnership with Webhelp - and the highest standard of customer experience we will continuously provide.
Find out more here and stay tuned for changes and updates during this exciting time of transition.
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You will be responsible of resolving technical and usage doubts or issues of costumers that are using our Software.
You will take care of all incoming emails, adding value to the project and gain quality.

English with Spanish Technical Support Advisor (m/f) 0418M

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Responsibilities
  • Support our software through email
  • Maintain client relationships through product support and troubleshooting
  • Respond to incoming email and from end users
  • Manage effectively all incoming incidents in a customer service environment and through a ticketing tool
  • Gather information from customers and advise on policies

We offer
  • Full-time (39hrs/week) and long-term Contract
  • Rotating Shifts: Monday-Sunday from 9:00 to 18:00
  • Location: Barcelona Center

Requirements
  • Native level of English + high level of Spanish
  • Familiarity/aptitude with networks (Proxy Settings, Routers, Internet Modems, Ethernet) with all current Operating Systems
  • Proficient PC skills
  • Team player
  • Quick learner
  • Excellent communication skills (ability to communicate technical issues in non technical terms over email)
  • Keen sense of technical curiosity

Preferred Qualifications
  • Six months or more experience in front-line technical customer service role preferred
  • Associate's Degree preferred or equivalent job experience preferred

  • The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race and sexual orientation

 

 

SELLBYTEL Group S.A.
Avda. Diagonal 197
08018 Barcelona
Phone +34 93 4005 000
E-mail se.letyblles@snop.trebla

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