We are currently recruiting German Fashion Customer Service Advisors to take part in our Fashion project.

German Customer Representative - Fashion (Barcelona) (m/f) 0518B

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Main tasks
  • Attend incoming calls, chats and reply emails from customers
  • Solve any kind of customer's doubt or complain regarding the project
  • Log call details onto call management systems and provide response and resolution within SLA
  • Maintain service and product knowledge and expertise associated with applications specific to individual customers
  • Escalate potential service issues initially with Mentor
  • To follow all the processes and procedures of the project
  • Provide cover for other Agents in their absence, either within the same team or across teams
  • Ensure contractual SLA is maintained

We offer
  • Part.time (35h/week) and Obra y Servicio contract
  • Schedule: Monday-Friday, from 08.00 to 15.00 OR Monday-Friday, from 15:00 to 22:00
  • Opportunity to join an international team

Requirements
  • German native speaker with fluent English or Spanish
  • Goal and customer service oriented
  • Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration
  • Good disposition to work in a customer service environment

Personal abilities
  • Excellent writing and communication skills
  • Ability to work in a team
  • Ability to work on own initiative
  • Ability to adapt to different situations and needs
  • Problem solving and quality oriented


  • The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation

 

 

SELLBYTEL Group S.A.
Avda. Diagonal 197
08018 Barcelona
Phone +34 93 4005 000
E-mail se.letyblles@snop.trebla

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