- Attend incoming calls, chats and reply emails from customers
- Solve any kind of customer's doubt or complain regarding the project
- Log call details onto call management systems and provide response and resolution within SLA
- Maintain service and product knowledge and expertise associated with applications specific to individual customers
- Escalate potential service issues initially with Mentor
- To follow all the processes and procedures of the project
- Provide cover for other Agents in their absence, either within the same team or across teams
- Ensure contractual SLA is maintained
We offer
- Part.time (35h/week) and Obra y Servicio contract
- Schedule: Monday - Friday from 14:30 to 21:30
- Opportunity to join an international team
Requirements
- German native speaker with fluent English or Spanish
- Goal and customer service oriented
- Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration
- Good disposition to work in a customer service environment
Personal abilities
- Excellent writing and communication skills
- Ability to work in a team
- Ability to work on own initiative
- Ability to adapt to different situations and needs
- Problem solving and quality oriented
- The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation
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