SELLBYTEL | Webhelp Group SELLBYTEL is now part of Webhelp!

We are excited about our new partnership with Webhelp - and the highest standard of customer experience we will continuously provide.
Find out more here and stay tuned for changes and updates during this exciting time of transition.
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Are you interested in Fashion?
We are looking for a Customer Service Advisor for a leading Fashion Brand.

Swedish Customer Advisor - Fashion (m/f) 0718N

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Main tasks
  • Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts) and solve user's demands related to orders (complaints, refunds, recommendations, etc.)
  • Maintain service and product knowledge and expertise associated with applications specific to individual customers

We offer
  • Part-time contract (30hrs/week)
  • Schedule: Monday to Friday from 09:00 to 15:00
  • Internal Development Program

Requirements
  • High/native level of Swedish with fluent English
  • Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration
  • Good disposition to work in a customer service environment
  • Customer care skills - ability to listen to and understand the customers' need
  • Ability to take ownership of, and progress calls to resolution or to escalate call to resolution


  • The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation

 

 

SELLBYTEL Group S.A.
Avda. Diagonal 197
08018 Barcelona
Phone +34 93 4005 000
E-mail se.letyblles@snop.trebla

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