- Maintain client relationships through product support over the phone
- Respond to incoming calls and email from enterprise clients
- Manage effectively all incoming incidents in a customer service environment
- Gather information from customers, troubleshoot technical and account issues
- Excellent listening and communication skills, both written and verbal (Sales experience is a plus)
- The agent is a business consultant capable of understanding customer's business challenges and tailor a solution adapted to their need
- Confident at overcoming product objections
Conditions
- Full-time (39hrs/week) and Indefinido Contract
- Schedule: Monday-Friday from 09:00 to 18:00
- Location: Barcelona Center
Requirements
- Dutch native speaker with fluent English
- Great teammate
- Willingness to learn and apply new technologies
- Analytical skills with demonstrated problem solving ability desired
- Ability to operate in high pressure situations
- Good technical skills and knowledge preferable
- Excellent communication skills
- The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation.
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