SELLBYTEL | Webhelp Group SELLBYTEL is now part of Webhelp!

We are excited about our new partnership with Webhelp - and the highest standard of customer experience we will continuously provide.
Find out more here and stay tuned for changes and updates during this exciting time of transition.
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Customer Success Manager (m/f/d) 0919L

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Serves as the contract's principal representative to the customer, making business decisions and contractual commitments. Responsible for revenue, profit, and increasing the business volume by increasing depth and breadth of offerings

Key Responsibilities

  • Managing Medium Complexity Accounts
  • Plans and directs the delivery of contracted business activities for segments of the contract's lifecycle for assigned contracts, or plans and directs the delivery for the entire lifecycle of smaller contracts
  • Support Development and streamlining operational Playbooks and processes
  • Drive the deployment of the platform and increase their consumption by providing onboarding guidance, supporting development of the customers' cloud adoption model, and providing appropriate recommendations to overcome blockers
  • Leads business negotiations for contracts or portions of contracts for a country or region
  • Accountable for customer satisfaction with respect to annuity or outsourcing servicesKeep up to date with market trends and competitive insights
  • As appropriate to the contract agreement, assures compliance
  • Generates additional revenue through Adoption, expansion and Renewal after services contractual agreement
  • Directs the planning, and generate leads of new business opportunities in partnership

We offer

  • Long term contract
  • Full time, 39 hours/week
  • Monday to Friday 9:00-18:00
  • International and dynamic environment in Barcelona
  • High possibilities to grow inside the company
  • Employee discounts
  • Relocation package if you live abroad

Competencies

  • High level of English
  • High level of French is a plus
  • 3+ years experience in directly related business
  • First level university degree or equivalent work experience
  • Knowledge of corporate policies, markets and processes, financial management and program management
  • Demonstrate broad technical, functional or business knowledge with an emphasis in a specialized area
  • At least 2 years experience in Relationship Management
  • Preferred Technical and Profiling Experience
  • At least 3 years experience in Client Services / Customer Success or Sales
  • At least 2 years experience in servicing and meeting
client needs at an enterprise client level

 

 

SELLBYTEL | Webhelp Group
Avda. Diagonal 197
08018 Barcelona
Phone +34 93 4005 000
E-mail se.letyblles@snop.trebla

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