“Be courageous in everything you do”
Since joining SELLBYTEL in 2006, our French born colleague Jerome has had an impressive career path. Through hard work and determination, he proactively took on new challenges. In our latest success story, he tells us all about his positions, tasks and the different clients he has had the opportunity to work with during his professional development at SELLBYTEL.
Jerome, how has your career developed within the SELLBYTEL Group?
I started my exciting journey twelve years ago as asupervisor for our client, a leading manufacturer of office hardware. My role entailed setting up the new technical support team for the French market. Things worked out pretty fast and a year later, I was offered the opportunity to become Operations Manager for another client, a producer of IT lifestyle products. After successfully managing the project at two different sites for four years, I decided to take on a new challenge. This led me to moving to Kuala Lumpur and taking on a new exciting position as an Operations Director. In 2012, I moved to Barcelona to manage the transactional team of another client, a worldwide leading IT producer, as the Vice Operations Director. During this period until 2017, I worked for two large sites which exposed me to even more industries, products and services. This year, I accepted a new challenge and took over the role of Account Director where I manage one of our largest clients, an international producer of IT-lifestyle products.
That sounds very interesting! What is your current position all about?
My role now is all about managing the relationship with our client. As the main point of contact for all matters specific to our client, I ensure that my team provides the highest level of service. Additionally, my responsibilities also include negotiating contracts, developing existing operations and identifying (and winning) new business opportunities.
What do you like most about your current role?
What I like the most is the move from an operations role to a more strategic position. Having said that, my many years in Operations and a deep understanding of the everyday business have really helped me in my decisions and I value every single day I have spent on the frontline. I also like the fact that I can learn about other parts of the business such as commercial and procurement duties as well as being involved in key decision making.
Looking back, what has been your greatest highlight since you joined SELLBYTEL?
I have had many highlights, but what delights me the most is to see people who I have managed in the past being promoted and managing their own teams. I have always been a firm believer in supporting and developing people at every opportunity, even if they are not directly under my responsibility.
What is most important to you in your professional life?
Whatever the circumstances, stay true to your values and always do the right thing – it will pay off in one way or another.
What is your advice for people who would like to pursue the same career path?
First and foremost, let your team lead know about your ambitions so they can help you with your career development. Second, set goals for yourself. Goals and milestones always motivated me to work harder and stay focused on whatever I want to achieve in business or in personal life. There is nothing more rewarding than working hard and achieving a short or long-term goal.
And finally, how do you like to spend your free time?
Well, my family has grown and my two little boys keep me busy and highly entertained. And when they give me a chance, I like to go out mountain biking or watching a movie from start to finish without interruptions (laughs).