SELLBYTEL | Webhelp Group SELLBYTEL is now part of Webhelp!

We are excited about our new partnership with Webhelp - and the highest standard of customer experience we will continuously provide.
Find out more here and stay tuned for changes and updates during this exciting time of transition.

“I achieve my goals by working hard, trusting myself and always giving my best!”

Silvia Gómez,
Program Manager.

Interview from 6th of October 2016

Give your best every day!

After having finished her studies in Hotel Management in year 2003, our colleague Silvia moved to England to start her professional career within the tourism sector. Sometime later she decided to return to her hometown, Barcelona. Once back she joined SELLBYTEL in 2006. Our international character and multicultural environment convinced her instantly. And even though the new sector was pretty unknown and challenging to her, she was full of hope and desire to grow. After ten years in the company she still maintains this motivation in her daily work as a Project Manager. She tells us all about it in this interview.

Silvia, please tell us about you and your career with us.

I started my career with SELLBYTEL ten years ago as a Customer Service Specialist for a car renting client. Shortly after, I became Mentor and Supervisor. In 2008, I began to work as a back-up for the Project Manager, and sometime later, I was appointed the official Program Manager for the same project.

And what does your role exactly consist of?

I currently lead a team of 50 people within the project. This includes different task areas, such as providing customer care, commercial services and financial management.

What has been your biggest challenge so far?

To be honest, there have been quite a few of them. Always supporting every member of my team in the same way, always meeting our partner’s high expectations and adapting to changing client requirements and needs can be very challenging. I personally deal with these challenges by always giving my best.

So what are your tips to people looking for a similar career with SELLBYTEL?

SELLBYTEL offers many opportunities and tools to help you grow professionally. So if you want to achieve your goals, you need to work hard, give your best and trust yourself at all times. As a result your company and your client will also trust you.

And finally, how do you like to spend your free time?

I am a family person, so I like to spend my free time with my daughter and relatives.

Thanks a lot for the interesting chat and all the best to you!

contact Silvia Gomez 220x110

Silvia Gómez

Program Manager

Phone +34 93 400 5000