SELLBYTEL | Webhelp Group SELLBYTEL is now part of Webhelp!

We are excited about our new partnership with Webhelp - and the highest standard of customer experience we will continuously provide.
Find out more here and stay tuned for changes and updates during this exciting time of transition.

“The most memorable moment in my career? When our client told me we delivered one of the best performances they have ever seen.”

Amar. Program Manager,

Kuala Lumpur






Starting position.

“Almost everybody knows our brand, but only few have a deep understanding of our complex online products. Our challenge is to find a strong presales partner who integrates seamlessly into our sales environment and knows exactly how to present the benefits of our products.”

This is the expectation of our partner, an international provider of internet services. When we started our cooperation at our hub in Kuala Lumpur as well as in India in 2014, our client entrusted us with one of their innovative online products. Eventually they were so impressed by our performance that they added two more products to our responsibility. What a great honor!

This presented us with a major opportunity to prove our sales skills even more. We now manage the demand generation for three different products and are constantly exceeding our targets.

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International provider of internet services


10,001 +



Listed company

Product portfolio:



  • Demand Management Generation
  • Presales Services
  • Lead Generation


Our client is one of the biggest players in the world of internet services. That doesn’t mean their steady success comes naturally. On the contrary: to increase market share within this competitive market it takes a very high level of product knowledge, maximum customer orientation and strong sales skills. That is exactly what our sales specialists had to ensure.


Highest technical understanding for our client’s products as well as our client’s challenges is the foundation for our success. Let’s take a look at what we have achieved:

Perpetual growth

We generated immense growth in every aspect. The number of products we manage rose from one to three. Our team size increased sevenfold in less than three years and we are currently planning on expanding our team by 70 %.

Our employees’ high level of competence is certainly what makes us so successful. That’s why we strongly encourage internal development. Many of our employees climbed the career ladder with the help of our intensive trainings and a very supportive environment.

Success is what you make of it

We at SELLBYTEL know how to turn great strategy into great performance. Due to our broad industry know-how we identify the needs of the cooperation partners and meet them with individual solutions.

The key to our successful cooperation is our client’s confidence in our performance. What their trust is based on? Just take a look at the figures, they speak for themselves.


Our main KPI is the pipeline, which describes the revenue we create for our client. We are performing extremely well, as we constantly exceed our pipeline target by at least 30 %. In the last quarter we even generated 230 % of our pipeline target.

We further clearly exceed the following targets constantly:

  • Abandon rate
  • Customer satisfaction (CSAT)
  • Rejected opportunities
  • Quality assurance


Keeping track of our success: top performance at all levels.

To sum up.

We managed to build a very successful sales team that has integrated seamlessly into our client’s sales environment. From our locations in Malaysia and India we cover the whole APAC market with its diverse languages, plus Oceania.

Our success proves us right. That’s why we face the future with confidence and are excited about growing, expanding and becoming even more successful.

“For me the only way to achieve a target is to exceed it.”

Amar. Program Manager, Kuala Lumpur.

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