„We are convinced that every health insurance is just as good as its service. We are present across Germany at twelve service points, five regional branches and more than 300 agencies for our clients.
We see ourselves as competent health partners and we do everything to provide our clients with safety and support. Our numerous partners greatly appreciate that.
That’s why we need a strong partner, who really understands our principles and thereby actively supports our employees through targeted training.”
This was the specification of our client, a German statutory health insurance. We have been assisting the client as a loyal development partner in the communicative and sales qualification of customer advisors, technical experts and executive personnel since 2003.
German statutory health insurance
Training & Coaching
Training in the areas of sales, service and leadership
Our client requires top service standards that guarantee highest customer satisfaction.
Respectively the individual and his or her health is our partner’s guiding principle. This tenet shall be the goal for all of their employees.
Hence our challenge is to really understand the client’s philosophy and products, in order to be able to offer them the best possible training. We also want to actively assist them with the enhancement of their service quality as well as sales processes and thereby their growth.
In order to enable just that, we have developed the so-called “sales camps” format together with our client. These are meant to accelerate the qualification of sales. They will be staged across sales regions and also be focused on the sales employees of each sales area. Building on each other textually and systematically, they encourage and support the coaching assignment of the direct executive. They also include training on the job measures.
To help the qualification of customer advisors we have further been developing internal service partners for many years. These company-own executives / employees later multiply the previously taught contents into the customer advisor teams.
This approach enormously strengthens autonomy. It also ensures that managers skillfully master all communicative challenges in the customer interaction. Moreover, we thereby create maximum proximity between the customer advisor and personnel developer.
As a result we have established a very close relationship with the client over the years. So now we enjoy vast trust in designing our trainings sessions.
First-class training leads to high customer satisfaction and to the increase of insurance holders.
To sum up.
What have we effectively achieved for our partner?
- Clear sales increase for the client thanks to new customer contracts and contract renewals
- High customer satisfaction due to improved communicative and sales quality
- Reduction of contract terminations
- Increase of net promoter score
„We actively and consciously help our client enhance the quality of encounters in sales, service and leadership processes – with over 60 training days per year.”
Paolo. Trainer & Coach, Fuerth.