SELLBYTEL | Webhelp Group SELLBYTEL is now part of Webhelp!

We are excited about our new partnership with Webhelp - and the highest standard of customer experience we will continuously provide.
Find out more here and stay tuned for changes and updates during this exciting time of transition.

2019-03-21, Nuremberg

Enhancing our customer service through automation

The famous economist Arthur F. Sheldon once said “He profits most who serves best”. Customers are kings and every day, companies compete for their loyalty and retention with their products, services, price and customer care. Deficiencies in offering a good customer service and experience can immediately drive your customers away.  

While customers prefer real-time and cross platform resolutions and responses, costs of delivering their demands continue to rise. As a result, numerous businesses continue to rely on automation, machine learning and modern artificial intelligence to deliver quality customer service at affordable prices.

For many years now, we have been working hand in hand with our clients to provide exceptional service to their customers. Our solutions guarantee an average customer satisfaction rate of 95% and thus turns our cost centers into profit centers. Amongst numerous advantages, AI-powered solutions assist us to enhance our customer service through:

  • E-mail automation 
  • Process automation 
  • Real-time customer insights 
  • Multilingual support 
  • Enhanced customer interaction 

Would you like to find out more about our automated solutions in the field of customer service, sales and support?   

Get in touch:

Michael Kreuziger
New Business Director
Tel: +49 911 9339 3318

Celine Chan
Managing Director Malaysia & Vice President APAC
Tel: + 603 2787 5999

Brett Leonard
Vice President & General Manager Americas
Tel: +1 415 205 8255

Marta López
Business Development Director
Tel: + 34 934 005 000